The hotel comprises a total of 395 rooms. Amongst the facilities count a foyer with a 24-hour reception desk, safes, a currency exchange facility and a lift. The hotel combines the elegance of the east with the comfort of the west. A culinary delight is to be experienced in Golden Sands. For a romantic evening by the sea, guests may enjoy dining on the Italian and continental cuisine at the restaurant. Room and laundry services are available to guests, and there is a car park for those arriving by car. The lobby is large size, open-plan and leads out to the outdoor pool just outside. Adjoining it is the restaurant and cocktail bar which is cooled by the overhead colonial style fans and sea breezes.

This hotel is nestled on the first-class beach of Batu Feringghi amidst a lush landscape of tropical vegetation. Against this backdrop guests are able to enjoy the comfort and hospitality of Penang. The hotel is just 16 km from Georgetown and 30 km from Penang Airport. Penang Island is linked to the mainland by the Penang Bridge spanning 13.5 km across the channel, and the island's numerous attractions include sandy beaches, a diverse culture and heritage as well as fine food and shopping.