The hotel, which was renovated in 2010, offers 300 rooms and suites distributed over 6 floors, and facilities including 2 bars, room service, meeting rooms, wireless Internet access, a business centre, secretarial services and department stores. This range of services and facilities, plus the excellent service and personal safety features, make this a hotel ideal for both business travel and family holidays. Other facilities at this air-conditioned establishment include a lobby with 24-hour reception and check-out service, a hotel safe, currency exchange facilities, a cloakroom, lift access, newspaper stand and hairdressing salon. Snacks and dining are offered at the café and restaurant. A laundry service and garage are also available.

The hotel is located in the most lively financial, commercial and cultural area of the city of Maracaibo.

A continental breakfast buffet is served daily. Lunch and dinner are offered as a buffet, set menu or à la carte.