The hotel has 78 rooms, a restaurant, 2 meeting rooms and conference facilities, a casino and a host of services, such as currency exchange facilities, room service, a laundry service and medical service. Further on-site amenities include a lobby with 24-hour reception and check-out services, a hotel safe, cloakroom, lift access, WLAN Internet access and a garage.

The city hotel is located on El Poblado Avenue, next to the Premium and San Diego shopping centres and just 3 minutes from Plaza Mayor Convention Center. Guests will find restaurants and links to the public transport network in the immediate vicinity and bars and nightlife around 2 km away. Industriales metro station is approximately 3 km from the city hotel and El Poblado Park is roughly 5 km away. The hotel is approximately 15 minutes from Olaya Herrera airport and 45 minutes from Jose Maria Cordova airport (Rionegro).

A continental breakfast buffet is served each morning, while lunch and dinner are served as buffets, set menus or à la carte.