The hotel, predating the Savoy, London and the Ritz, Paris, combines the elegance of the Victorian era with all modern facilities. For almost 125 years, the hotel has graced Melbourne with its stunning architecture and graceful interiors, and has been home to the city's social, business, cultural and political communities. Now the property, which was renovated in 2005, remains one of the world's finest independent grand hotels. It offers 180 rooms in total. A lobby with 24-hour reception, a restaurant, conference facilities, as well as room and laundry services are all offered. Parking facilities are available to guests arriving by car.

The hotel is opposite Victoria's stately Parliament House and Treasury Gardens, and next to the Princess Theatre. It is within walking distance of the shops, restaurants and offices of Collins and Bourke Streets, as well as many of Melbourne's landmarks including Federation Square, the National Gallery of Victoria, the MCG, and the Southbank arts precinct. Parliament train station and tram stops are in front of the hotel. Melbourne Airport is some 20 km away.

The hotel offers a superb dining experience in its renowned 111 Spring Street Restaurant. Open for breakfast, lunch, afternoon tea and dinner, the restaurant, under the guidance of a world-class culinary team, is gaining a heightened reputation for the outstanding quality of its food and service.