Staying at the hotel is about being rejuvenated by a sense of comfort and luxury and guests being in control of their environment as much as they would be if they were at home. Facilities available to guests at the air-conditioned, 87-room city hotel include a lobby, hotel safe, currency exchange facilities, lift access, room and laundry services, and a car park (fees apply).

The city hotel is perfectly positioned on Exhibition Street in the Paris quarter of Melbourne. Located on the east side of the CBD, the hotel offers easy access to popular entertainment and sporting venues. Nearby attraction include Princess Theatre and Treasury Gardens (both 500 m), St. Paul's Cathedral and Eureka Tower (both 1 km), Royal Botanic Gardens (2 km) and Luna Park (6.5 km). Melbourne International Airport is approximately 25 km from the city hotel.

The hotel does not have restaurant facilities. Guests can dine at the restaurants nearby.