The grounds comprise some 40 hectares of garden. The main building is constructed in the style of times gone by. A flight of steps begins in an open entrance area and leads into a reception area flooded with sunlight, richly decorated with antiques, ceramics and potted plants. There are a total of 41 rooms and 13 bungalows, which are interspersed around the trees and flower gardens. Built in the traditional Mayan style, the bungalows are constructed from wood, stone and marble from the local area and are topped with palm leaf rooves. The guests have access to a hotel safe, shopping amenities, currency exchange counter, table games, emergency medical service, cloakroom, tourist information office, car hire, laundry and room services, childcare and a parking space. All together there are 4 restaurants, offering a selection of Mexican, American and international dishes.

The bungalow complex lies at the heart of Chichen Itza archaeological park and has a separate entrance to the Mayan temple. It is 10 minutes from downtown Piste. Cancun International Airport is 3 hours.

Breakfast is offered to guests every morning. Lunch and dinner may be taken à la carte; lunch may alternatively be chosen from a buffet. Special dietary requirements can be provided for, including individual-specific options.