This hotel comprises a total of 401 guest rooms, including 34 suites, either located in a traditional low-rise hotel building or clustered throughout the property in 90 2-storey casitas with 2 to 4 rooms each. It has restaurants, bars, a café, a business centre, meeting rooms, conference facilities and car rental services. It offers 24-hour room service, a baby-sitting service, supervised children's programmes, a bellboy service, a luggage store, concierge and laundry services (charges apply), a car park, Internet access, wheelchair access and private transportation. Further facilities on offer to guests include a hotel safe, a currency exchange facility and a hairdressing salon.

The property is surrounded by jungle and crystal-clear canals, situated in an eco-hotel community some 40 minutes south of Cancún, on the Yucatán Peninsula. It is 15 minutes away from Playa del Carmen.