This hotel comprises a total of 125 rooms including 4 junior suites, 1 master suite and 2 disability-friendly rooms. The hotel's facilities include a helicopter landing pad, conference facilities, the La Cascada restaurant serving regional food and the Las Tapas bar where contemporary music is played. Moreover, there is a lobby with a 24-hour reception, a hotel safe, a currency exchange facility, lifts and a TV room. Furthermore, guests are invited to take advantage of the public Internet access, the laundry and room services, 24-hour medical care, a playground for younger guests and parking for those arriving by car.

The hotel lies outside the town in idyllic surroundings directly opposite the Atlihuetzia waterfalls and is located in an area of fantastic vegetation. It is situated not far from the town centre and is only 10 minutes from Tlaxcala, around 30 minutes from Puebla and approximately 45 minutes to the archaeological site of Cacaxtla. The drive to Mexico city takes 90 minutes.

Guests can select their breakfast from a buffet. Lunch and dinner may be taken à la carte or as a set menu. It is possible to book a Bed & Breakfast stay.