This air-conditioned city hotel comprises a total of 231 rooms, of which 9 are junior suites and 2 are disability-friendly. Facilities on offer include an entrance hall with 24-hour reception, a hotel safe, a currency exchange facility, a cloakroom and lift access. Guests are also invited to make use of the on-site café, bar, restaurant, conference facilities, Internet access with WLAN access point, room and laundry services and kids' club. Parking is also provided for guests arriving by car.

The hotel is just a 20-minute walk from Barrio Antiguo, with its many restaurants and bars. There are shopping options just 25 minutes' walk away at Plaza Fiesta San Agustin. The governmental palace and Parque Fundidora can also be reached within half an hour on foot. The central bus station is 35 minutes away and the railway station lies 40 minutes from the hotel.

Breakfast is served as an ample continental buffet, while lunch and dinner may be selected from a buffet, chosen from a set menu or ordered à la carte.