This air-conditioned city hotel has a garden and 372 rooms on 28 floors, including 44 suites and 70 apartments. The inviting lobby features a 24-hour reception, a safe, a currency exchange desk, and a lift. In addition, there is a cloakroom, a café, and a bar. The homely hotel complex also features an à la carte restaurant with a non-smoking area and highchairs for children. Business guests may use the conference room. A bicycle hire service, and room and laundry services round off the facilities on offer at the hotel. Those arriving at the hotel by car may make use of the car park and garage, and there is a storage facility for bicycles. The lobby is of medium size but elegant and sophisticated.

This modern hotel is centrally situated in a location combining nature's powerful beauty with a global business and cultural centre. Just a few steps from the hotel is Robson Square with its bars, nightclubs and a public transport stop. An array of shops can be found in the Pacific Centre, on the roof of which the hotel is situated. A ski lift and a beach are around 30 minutes away and a wood is roughly a 45-minute drive away. Chinatown, Stanley Park, and the Grandville Island Market are all about 30 minutes on foot from the hotel. The Capilano Suspension Bridge is approximately 45 minutes away by car.

Guests can select their breakfast from a buffet. Lunch and dinner may be taken à la carte or as a set menu. Special dietary requirements are catered for.