The hotel offers its guests the comforts and services of a city hotel while bordering the wilderness of the Nairobi National Park. The hotel offers 134 tastefully decorated and fully equipped rooms, as well as 2 restaurants, several bars and conference facilities. Guests are welcomed to the air-conditioned establishment in a lobby with 24-hour reception and check-out service. Further facilities on offer to guests include a hotel safe, currency exchange facilities, a cloakroom, a hairdressing salon, WLAN Internet access and a laundry service. There is also a sports lounge and a library at the hotel.

The hotel is located just off the Mombasa Road overlooking the famous Nairobi National Park. It is strategically positioned between Nairobi Airport (approximately 5 km) and the city centre, in an area fondly known as a 'place of tranquillity' by the Maasai, hence the hotel name.