Quiet yet centrally located, the city hotel provides a range of facilities and 120 rooms well suited to travellers or groups looking for quality and value that modern travellers expect, while retaining a sense of comfort and friendliness. Further facilities include a lobby with 24-hour reception, lift access, a bar and restaurant, and room and laundry services.

The city hotel offers affordable accommodation in the heart of New Zealand's largest city. All of the city's major attractions are within walking distance, including the Viaduct Basin - home to the America's Cup. Western Park and the Sky Tower are 900 m from the hotel, the Queen Street shopping district is 1.1 km away, Mt. Eden is 2.3 km and One Tree Hill is 5.2 km. Auckland International Airport is approximately 17 km from the city hotel.

The hotel offers a bar that provides a list of drinks and also contains a pool table.