The warm setting of the hotel is not only reflected in the stylish rooms, sumptuous restaurants and spacious public areas, but most importantly, it permeates through the attentive yet unobtrusive service of the committed and dedicated team. The hotel features 298 luxurious guest rooms including the non-smoking rooms and 19 suites. Facilities provided by this air-conditioned hotel include a reception lobby, currency exchange facilities, a bar and conference facilities. Guests can also enjoy complimentary room and laundry services, and parking availability. 24-hour room service is available.

Ideally situated central to Victoria Square and beside the Avon River, this hotel has the city at its doorstep. It is physically linked to the Christchurch Convention Centre, and is just minutes from the central business district and all leading city attractions. Christchurch International Airport is 12 km from the hotel.