The hotel's meeting and banqueting facilities feature a 2,000-square-metre grand ballroom, which is the largest in the city, complemented by other function rooms to cater to different event requirements. Other facilities at the hotel, which was built in 2009, include a business centre, a lobby with 24-hour reception and check-out service, a hotel safe, currency exchange facilities, a cloakroom and lift access. Fully air-conditioned, the establishment also provides a newspaper stand, hairdressing salon, café, bar, restaurant, WLAN Internet access and room and laundry services (both for a fee). There are 563 guestrooms.

Located roughly 300 m from the city centre, the hotel is approximately 20 minutes' drive from Ningbo Lishe International Airport where taxis are easily available.

The elegant Shang Palace restaurant, with 12 private dining rooms, offers a superb menu of Cantonese and Ningbo delicacies, while Yi Café features all-day dining and international fare. The Lobster Bar and Grill combines fresh seafood and premium cuts of meat, with nightly live jazz entertainment.