This fully air-conditioned hotel comprises a total of 742 rooms spread over 10 floors. The hotel welcomes guests in the elegant lobby with a 24-hour reception, a hotel safe, several lifts and a currency exchange desk. Further facilities include a kiosk, various shops and public WLAN Internet access throughout the whole building. In addition, there is a bar and a restaurant with highchairs for children. Business travellers may make use of the well-equipped conference rooms. Room and laundry services round up the facilities on offer. Self parking spaces are available for those arriving by car at a fee of approximately USD 9.00 plus tax per night.

This hotel is situated directly opposite the entrance of Universal Orlando. An abundance of shops, restaurants, bars and entertainment venues are a few minutes' walk away. The hotel is well situated for the public transport network (160 m away). The city of Kissimmee lies about 20 km from the hotel. From the hotel, guests are able to make use of the free of charge shuttle bus service going to the SeaWorld, Universal Orlando, Wet n Wild and Aquatica.

Guests can indulge in an array of delicious dining experiences, from gourmet cuisine to guests' favourite comfort foods, all in a warm, inviting atmosphere. Whether guests desire a sumptuous seafood dinner at the Rio-themed Carnivale, a bountiful breakfast or lunch at Pompanos or a sandwich to go from Palm Court Deli, they will enjoy fabulous fare and service with a smile at these distinctive Orlando restaurants.