Renovated in 2009, the air-conditioned hotel offers comfort and elegance, and a host of facilities. The hotel service is rated as excellent. The conference hotel offers 360 rooms in total and welcomes guests in a lobby with 24-hour reception, a hotel safe, cloakroom and lift access. Further facilities include a hairdressing salon, a casino, children's playground, and a café, bar and a restaurant. Guests may also make use of the conference facilities, WLAN Internet access (fees apply), room and laundry services, and a car park.

The city hotel is strategically located in the ATLAPA, the largest convention centre in the country. The conference hotel is also only 5 minutes away from the Multiplaza Mall, one of the most exclusive shopping centres, and a few minutes from the financial and business district of Panama. Tocumen International Airport is just 15 minutes from the hotel.

A continental breakfast buffet is offered each morning and lunch and dinner are served as a buffet or à la carte.