This city hotel, which was renovated in 2009, has 362 rooms in total. It provides an attractive and comfortable environment, as well as a variety of services and amenities. It is air-conditioned, and has a lobby, 24-hour reception and check-out service, a hotel safe, currency exchange facility, cloakroom and lift access. There is a luxurious executive floor offering VIP services, a business centre with services, local calls, and a complimentary private breakfast and cocktails, as well as a panoramic view of the city. The hotel also provides the infrastructure for social events, conferences and conventions. It is also the only hotel that has a tower with special rooms for executive women. Further facilities include a coffee shop, pub, restaurant, TV room, a modern business centre in the lobby area, an elegant and modern casino that is open 24-hours, a gallery, mini-supermarket, shops, a gift shop/newspaper stand and a travel agency. The famous Wurlitz Lobby Bar offers happy hours, live music and performances on the famous and unique Wurlitzer Organ. Internet and WLAN access, and room and laundry services are offered for a fee. Parking facilities are available to guests arriving by car in the form of a car park and parking garage. Medium size lobby decorated with modern furniture.

The hotel is located in the best area in the centre of the financial and commercial district of the city of Panama, surrounded by the most important banks and the headquarters of large corporations. The Multiplaza Mall and the Albrook Mall are both easily accessible by car.

Café Rendezvous is known locally for its signature gourmet dish, the sancocho, a delicious plantain, yuca, corn and chicken soup. A complimentary breakfast buffet is offered daily.