A lobby and a reception are available to guests. Amenities include a safe. Internet access (for a fee) and wireless internet access (for a fee) are available in the public areas. Gastronomic options include a restaurant, a café and a bar. Guests can buy holiday mementos from the souvenir shop. Shopping facilities are available. The grounds of the complex feature a playground and an attractive garden. A playroom is also among the amenities at the complex. Guests travelling in their own vehicles can make use of the available parking spaces. Additional services include a babysitting service, a childcare service, medical assistance, room service, a laundry and a hairdressing salon. A shuttle service is offered.The complex offers a children's pool. A waterslide provides fun for all ages. Sun loungers and parasols offer the ideal way to unwind. A hot tub provides an opportunity for relaxation. There is also a poolside snack bar. The complex offers a range of outdoor sporting opportunities, including cycling/mountain biking, tennis, bocce, beach volleyball, volleyball and basketball, or for a fee, golf and fishing. Many types of sport are available, including watersports such as windsurfing, sailing, catamaraning, kayaking, snorkelling and aquafit. For a fee, water skiing, jet skiing, pedal boat hire, canoeing and diving can also be enjoyed. A gym and pool/billiards are some of the sports and leisure options available at the complex. The complex features a range of wellness options, including a spa, a sauna, a steam bath and massage treatments. In addition, a beauty salon is available to guests for a fee. Additional leisure options available to guests include an entertainment programme, live music, a disco, a kids' club and a kids' disco.

Located on the exclusive Mayan Riviera, this luxurious hotel is only 10 minutes from the picturesque town of Playa del Carmen. Opposite the sea and surrounded by diversified nature, guests here are able to explore the exotic beach and jungle vegetation with swamps, moor landscape and natural lagoons. The attractions are Playa del Carmen beach with its variety of bars, restaurants, craft workshops as well as Xcaret and Xel-Ha nature parks with their wide selection of animal life. A diversity of activities is also to be enjoyed in this holiday area including all types of water sports, excursions to the forest and natural springs. Guests will reach Cancún airport in approximately 45 km and public transport links in 45 minutes.