The complex comprises 2-storey bungalows and studios. Facilities include a foyer with a 24-hour reception desk, a currency exchange desk, a small supermarket, a restaurant, public Internet access (for an additional fee) and a children's playground.
The complex is located just 1 km from "Playa del Inglés" beach and is renowned for its beautiful gardens. "Gran Chaparral" lies within a stone's throw of the hotel and offers a selection of restaurants, bars and nightclubs. The nearest sandy beach is 1.5 km away.
Guests are invited to serve themselves from the buffet at breakfast. It is possible to book a half board stay.