Guests are welcomed in a lobby with 24-hour reception and check-out service. Facilities include a hotel safe, currency exchange and lift access. There is also a newspaper stand, restaurant, Internet access, room service and a laundry service. Conference facilities are available to business travellers and those guests who are arriving by car may park their vehicle in the hotel's car park.

The city hotel is a premier destination for those who wish to enjoy all the sights and sounds of Pretoria, whilst staying in an unexpectedly luxurious setting. Whether guests choose to stay for the weekend, host a stylish event or present a conference, the hotel will exceed their greatest expectations.

Guests can enjoy the fine food and excellent service of the hotel. The Rockefeller Restaurant is famous for its buffet meals and is a popular choice among local families for Sunday lunch. Renowned for the quality and variety of its menu, the restaurant features an assortment of 110 tempting and freshly prepared dishes. Business guests will also find the perfect harmonious atmosphere for a convenient meeting over lunch or breakfast. Live music during lunch and dinner adds to a relaxed, upscale ambiance.