The hotel has rustic architecture that offers a warm and comfortable ambience. It features services including a lobby with 24-hour reception and check-out service, a safe, currency exchange, a cloakroom, a café, a restaurant and an equipped conference room. In addition, wireless Internet access, room service, medical service, parking and laundry service are provided.

It is located 10 minutes from the CAPU bus station, 5 minutes from the Central Red Star 4 West, just 10 minutes from the centre, 10 minutes from bars and restaurants and 15 minutes from the main industrial parks of the city of Puebla (all times approximate).

A continental breakfast is served each morning at the hotel. Lunch and dinner are offered à la carte and from set menus, whilst lunch is alternatively served buffet style.