The city hotel is small, comfortable and family-friendly. Its reception is open 24 hours with multilingual receptionists and a 24-hour check-out service operating. The hotel's 26 rooms are distributed over 4 floors. There is a computer with Internet access available for guests to use in the reception area, as well as a hotel safe and lift access to the upper levels. WLAN Internet access is also available. Guests can also take advantage of the newspaper stand, TV lounge, children's playground and the breakfast room. From the hotel's beautiful roof terrace guests can enjoy a wonderful view of Teide.

The hotel is located in the old city and in a quiet area. When walking, it is just 3 minutes to the Plaza del Charco, 10 minutes to the Beach Garden and the famous Martiánez pools and only 5 minutes to the bus station with excellent transport connections. From Puerto de la Cruz there are buses travelling in all directions. Tenerife North Airport is approximately 35 km away and Tenerife South Airport is approximately 90 km away.