The hotel features modern Mexican architecture and was recently refurbished. It comprises a total of 291 rooms (some are connecting rooms and no smoking rooms are also available) as well as a lobby area with a thatched roof, greenery, a fountain and an artificial waterfall. It is air-conditioned and offers guests a reception desk, a currency exchange facility, Internet access in all public areas, lift access, disability-friendly facilities, a cash machine, a travel agency, medical care, a washing facility, a kids' club, childcare, shops, room service as well as a garage and parking for those arriving by car. This establishment features 3 bars and 3 restaurants: the Chulavista serving Mexican specialities, the La Terrazza in the pool area and the La Hacienda.

This hotel lies on the Bahía de Banderas bay and is around 100 m from the nearest beach and the town centre with its access to the public transport network. The airport is only some 5 minutes away.