This hotel comprises 328 rooms, of which 8 are villas. Facilities include a 24-hour reception with a currency exchange, a tour service, car rental, a cloakroom and a hotel safe as well as a shopping arcade, a nightclub, a games room and an auditorium. Dining options include a café, 5 bars and 4 restaurants. Furthermore, guests are offered conference facilities, Internet access and a laundry service (fees apply). Younger guests are offered a kids club as well as a playground, and the hotel also features bike rental and a car park.

This hotel lies directly beside the beach in the tourist resort of Puerto Aventura, lying about 300 m from the town centre, in the heart of the Mayan Riviera. Links to the public transport network are to be found just 500 m away and Cancun airport lies around 1.5 hours from the hotel.

2 of the restaurants offer Italian and Mexican cuisine. Guests may select their breakfast from an ample buffet. In addition, the hotel offers special menus for conferences and weddings.