A total of 205 rooms are available within the air-conditioned hotel; facilities include a foyer with a 24-hour reception desk, a safe, lifts and a currency exchange desk in addition to Internet access, a kids' club, a playground, a childcare service and 24-hour medical assistance. Moreover, there are 5 restaurants to dine in of which 2 are themed (Italian and Mexican), 6 bars with a range of special drinks, nightclubs, an events centre, a theatre/ conference hall, a car park, a shopping centre, a laundrette, a travel agency and a car hire service.

Located next to one of Puerto Aventura's beaches beside the Caribbean Sea in the heart of the Riviera Maya, this hotel lies just 10 minutes walk from the resort centre where restaurants and bars are to be found as well as about 15 minutes drive from Playa del Carmen and Aret Park. The ruins of Tulum and Xel-Ha Park are 30 minutes away and it is approximately 1.5 hours to Cancún airport whilst Chicehn-Itza may be reached in roughly 3 hours.

All meals are available in a buffet form; the evening meal may be taken à la carte or chosen from a menu. It is possible to book a full-board or all-inclusive stay with drinks included.