This 1488-room air-conditioned eco hotel and club resort provides fully equipped rooms with a range of services offering a variety of accommodation options; Junior Suite, Junior Suite Deluxe, Junior Suite Deluxe Pool, the delightful Villas or the glamour of the Platinum Suite. In addition, there is the Junior Suite Deluxe Pool, with easy and direct access to the pool. Guests are welcomed into the lobby by a 24-hour reception and check-out service, and here they may also make use of the currency exchange facilities, hotel safe and lift access to the rooms. Additional communal spaces include the auditorium, games room, bar, disco and restaurant. Younger guests are sure to enjoy the kids' club, and conference facilities are available for business travellers. Internet access is available throughout the hotel, and additional services include a hairdressing salon and room service. Guests arriving by car may like to take advantage of the hotel car park.

Set directly on the beach, the hotel is approximately 10 kilometres from Playa del Carmen.

In the all-inclusive plan, 2 international buffets (breakfast, lunch and dinner) and 8 themed restaurants (dinner) are provided to cater for guests' culinary needs. Dinner is served à la carte or from a set menu. Snacks are also provided.