Embraced by the white sandy beach of Playa del Carmen, this hotel redefines the luxury all-inclusive holiday with its elegant rooms, a culinary tour rich in flavours, aromas and artistic presentations, the friendly personalized butler service, a gorgeous spa and a convention centre with modern facilities. Comprising 493 rooms, the air-conditioned establishment offers a lobby with 24-hour reception and check-out service, a hotel safe, currency exchange facilities, a cloakroom and lift access. There is also a hairdressing salon, children's playground, kids' club, café, bar and restaurant. WLAN Internet access is provided for a fee, as is a laundry service. Guests may take advantage of room service and those arriving by car may leave their vehicles in the car park. Guests may hire bicycles on site.

The hotel is nestled between the beautiful Mexican Caribbean beaches and lush rainforest, just 35 minutes from Cancún International Airport (approximately 62 km).

A breakfast buffet is served each morning, whilst lunch and dinner are offered as buffets, set menus or à la carte.