This modern hotel comprises various 3-floor buildings, spread out behind the beach with around 852 double rooms. The hotel offers its guests a foyer with a 24-hour reception desk. A variety of shops, a hairdresser's salon, 5 different bars and 2 speciality restaurants (1 Mexican and 1 Mediterranean) as well as an air-conditioned main restaurant (buffet style). A nightclub is located at the entrance to the complex, in the entertainment area. The Hacienda area includes its own reception, as well as a public Internet terminal, a washing service, a bicycle hire service (at an extra charge) as well as a car park and a garage. The hotel also owns its own charming garden, where guests are invited to while away the hours.

This exclusive beach hotel is located between Playa del Carmen and Tulum. The location is Mexican style, amidst tropical vegetation and directly on a beautiful long sandy beach with turquoise blue sea. The Hacienda Dona Isabell village belongs to the complex and offers many entertainment facilities. Links to the public transport system can be found nearby. From here, guests are able to take the bus to Playa del Carmen. In the immediate vicinity, a diverse range of shopping facilities, numerous restaurants, cafes, bars in plenty, nightclubs, pubs and extensive entertainment venues are available. Tulum is around 20 minutes away by car and the Maya temple, a further 20 minutes away. Playa del Carmen is around 35 minutes from the hotel and Cancún airport 90 minutes.

Guests may select their breakfast from a buffet.