This air-conditioned establishment is Rotorua's largest deluxe hotel and has a total of 227 rooms. The superb accommodation offers a wide variety of scenic views over Lake Rotorua, the natural forest, Government Gardens and the hotel's own native forest courtyard. The hotel welcomes guests into a lobby with currency exchange facilities and there is also a bar and restaurant on site. Business guests will appreciate the conference facilities. Room and laundry services are also offered. The lobby is large and has plenty of comfortable seating. At one end of the lobby area is a Bar.

This city hotel is adjacent to the world famous Polynesian Spa and is perfectly situated in the heart of the city, right by the lake. Rotourua's key tourist attractions and adventure activities can be found a few minutes away. There is a bus station just a 10-minute walk from the hotel. Te Puia is 3 km away, whilst Rotorua Airport is 10 km from the hotel.