The hostel is known for its proud spirit and homely atmosphere. The facilities include a lobby with 24-hour reception and check-out service, a secure luggage storage room and a safe. There is a bar, TV lounge and games room with pool table and a modern communal kitchen on site. High-speed Internet access is also available.

This hostel is located in the central business district of Rotorua, New Zealand's capital of culture. Rotorua Airport is 12 km from the accommodation.