The hotel offers 136 fantastically decorated and well furnished guestrooms which provide ultimate comfort and leisure to every guest. It also features a well equipped business centre, meeting rooms and a convention centre as well as restaurants and a bar. Other facilities available to guests at this air-conditioned hotel include a lobby, children's playground and room and laundry services. The lobby is small in size.

Situated midway between the world-famous Pohutu Geyser and the city centre, this city hotel is perfectly located to take full advantage of everything the region has to offer. Guests will find the Redwood Forest walking routes, Te Puia Thermal Valley and Whakarewarewa Thermal Area all around 1 km from the hotel and the Polynesian Spa approximately 2.5 km away. The centre of Rotorua is roughly 2 km away and Rotorua Airport is approximately 15 km from the hotel.

The hotel's restaurant with its welcoming atmosphere and fine cuisine is open for breakfast and dinner with a choice of family buffet dining or à la carte options in the evening. The bar is open for guests to relax and unwind in before dinner, after dinner, or both.