Built in the colonial style, this 2-storey hotel comprises a total of 67 rooms, including 4 suites and facilities include a foyer with a 24-hour reception desk, a currency exchange counter and safes, as well as a garden and a terrace. In addition, a bar, a TV room and an à la carte restaurant are also available. The hotel also has a conference room, Internet access, medical attention, room and laundry services, as well as a car park and a bicycle storage facility.

This hotel is situated in front of the theatre of San Cristobal in one of Mexico's most authentically indigenous regions. Links to the public transport system can be found within 50 m of the hotel and a diverse selection of shops is also to be found in the hotel's vicinity. The centre with its numerous shopping facilities, restaurants, bars, cafés and entertainment venues, is within 15 minutes on foot from the hotel. The beautiful nearby forest area of the Chiapas Central Highlands is famed for its beauty and diverse plant and tree species.

Guests can select their breakfast, lunch and dinner from a buffet. Lunch and dinner may alternatively be taken à la carte, whilst lunch is also available as a set menu. It is also possible to book a half-board or a full-board stay.