Built in 1913, the fully air-conditioned hotel incorporates modern design with elegance in the European style. The hotel was renovated in 2003 and comprises a total of 363 rooms spread over 16 floors. Guests may make use of the 24-hour reception desk, the hotel safe, the currency exchange counter, and the lifts in the large lobby. Culinary options include Asia de Cuba restaurant and the legendary Redwood Bar. Further facilities include a roof terrace with a conservatory and rooms for conferences. The hotel has its own parking spaces for those arriving by car. Guests are additionally able to make use of the laundry and room services as well as the public Internet terminal. The very striking lobby is a modern art museum. Artists as famous as Salvador Dali have work displayed here. A comfortable seating area on the side, referred to as the living room, has leather sofas and chairs in small groupings. Cocktail games like backgammon and chess are at your disposal as you relax.

This upmarket hotel is located at the centre of San Francisco's theatre district, close to Union Square. Scores of shops and other entertainment venues are to be found within steps of the hotel. The hotel is well situated for the public transport network.

Hotel has a brand new restaurant called Velvet Room. It is open for breakfast, lunch and dinner. It specializes in organic, fresh, local Northern California cuisine.