The brightly coloured lobby has a seating area with potted plants and woven baskets. A spiral staircase leads to meeting rooms on the 2nd floor. Guests are mainly cruise passengers and adults seeking a tranquil base for exploring the Condado district. Facilities on offer to guests at this air-conditioned establishment include a lobby area with a 24-hour reception and check-out service, a café, a bar and a restaurant. Guests have at their disposal conference facilities and Internet access and there is garage parking available for those arriving by car.

This waterfront beach hotel is 200 m from Condado Beach and is set in the centre of Condado Ashford. Guests will find restaurants, bars and pubs all in the immediate vicinity, in Ashford Avenue, as well as links to the public transport network and shops. It lies 4 km from the cruise ship piers, and attractions in the surrounding area include Old San Juan, (around 2.8 km), Isla Verde Beach (15 minutes' drive), the El Yunque Rainforest (45 minutes by car), Luquillo Beach (an hour's drive) and the Camuy Cayes (2 hours' drive).

Guests are served a continental breakfast each morning and the midday and evening meals can be enjoyed à la carte or from a set menu.