The modern, Mexican-style hotel comprises a total of 168 spacious rooms spread over 2 floors. Featuring sprawling gardens, facilities within the hotel include a foyer with a 24-hour reception desk, a safe and a currency exchange bureau. There is a business centre to make use of with a photocopier, printer, fax machine, high-speed Internet access and a secretarial service, as well as an information service for group and business events, and 15 meeting rooms for up to 1,500 persons. There are room and laundry services to take advantage of, as well as medical assistance, and guests are able to use of the games room, browse the selection of shops and park in the hotel car park. Younger guests may let off steam in the playground. Bugambillas Café offers traditional décor and an international breakfast each morning. Acatraces restaurant provides Mexican and international dishes and a range of special drinks are on offer at the snack bar.

The hotel is located just 100 m from the bus station, around 500 m from the Vial Juárez motorway. An abundance of shops, bars and restaurants are to be found within 2 km of the hotel.