This air-conditioned city hotel is considered one of the most luxurious hotels in South America. It has 310 rooms and a range of facilities, including a lobby with 24-hour reception and check-out service, a hotel safe, currency exchange facilities, a cloakroom, lift access and a games room. There is a children's playground for the hotel's younger guests. The hotel has its own café, bar and restaurant, and conference facilities are available for business guests. Additional services that guests may utilise include WLAN Internet access, room service and the laundry service. For guests arriving by car, there is a car park and garage available. Bicycle hire is also possible at the hotel. The lobby is very large and again stands out for its architecture. From the lobby you can see to the very top of the circular structure to where there is a glass dome allowing all the light into the building. There are also plenty of seating areas incorporated into the lobby. In keeping with the rest of the hotel it is modern in decor and spacious.

The hotel is located in an exclusive residential area close to major shopping malls and exclusive golf clubs. The main ski resorts and spas in the central area can be reached from the hotel in about 1 hour. The hotel also has easy access to the centre of Santiago and to the airport.

The hotel serves a continental breakfast buffet, and guests may choose between buffet, à la carte and set menu dining for lunch and dinner.