Featuring over 1,000 rooms, this resort was built by the American hotel architect Thomas Schmidt, AIA. The resort's open-air tropical design pays homage to tropical resorts such as those found on the legendary Hawaiian islands while carefully integrating local cultural artefacts and artwork. Fully air-conditioned, the hotel offers a lobby with a 24-hour reception and check-out service and lift access. There is a breakfast and dining room on site. Business guests will appreciate the conference facilities and WLAN Internet access is provided throughout public areas. Rooms and laundry services are on offer and guests arriving by car may use the hotel car park.

This spa complex is located approximately 20 km from the city centre and Tianya Haijiao is situated just 45 km away, as is the nearest airport.

There are around 10 restaurants of various kinds in the hotel, providing Beijing, Shanghai, Sichuan, Hainan, Hunan and Cantonese cuisines, as well as traditional noodles and Hainan specialties in order to meet different needs of tourists from various places.