The air-conditioned city hotel comprises 302 elegant rooms, of which 14 are luxury suites and 60 are Royal Club rooms with high standards of comforts and offering exclusive access to the Royal Club Lounge. The rooms were renovated in 2004 in Scandinavian, Italian and Andalusian designs. The lobby is rather eye-catching with three multi-use separable rooms. There is a safe facility as well as a currency exchange counter. The hotel features several restaurants, a café and a nightclub. There are also twelve banqueting suites, event rooms and private dining rooms of various sizes (with capacities of 60 to 100 people), which have retained a theatre-like style. The Al Mubarakiah dancehall is a highlight of the hotel and the ideal venues for all sorts of occasions ranging from luxurious weddings to business presentations. On the fourth floor are six renovated and fully equipped conference rooms providing a great location for successful meetings. Room and laundry services are also available, as is a hairdressing salon. A car park is available for those arriving by car.

This hotel is located at the heart of the city. The government buildings and commercial district are just a short stroll away. King Khalid airport is 40 km away. Close to the hotel are several museums as well as Al Dariyah and the historic old town, all sights that are very worthy of a visit.

The hotel affords a superior selection of restaurants, which serve up an extensive menu of international cuisine. Guests are able to enjoy everything from the Japanese delicatessen in Shogun to Mediterranean specialities in Olivio. Original Pan-Arabic food may be enjoyed in the Brasserie on Four. A break may also be taken with a cappuccino, an espresso, cake and pastries. Anyone wishing to hire the Al Mubarakiah dance hall may also book a banquet dinner for up to 450 people. A complimentary Arabic and international breakfast, warm snacks in between meals as well as tea and coffee (all day) are also on offer in the Royal Club Lounge for those guests staying in the Royal Club rooms.