The hotel offers 288 guest rooms and suites and distinguishes itself from other hotels with its trendy yet classic design features, excellent restaurant and entertainment facilities, while the Crystal Ballroom and meeting rooms offer excellent conference and banquet facilities. The air-conditioned property also provides a lobby with 24-hour reception, lift access, room service and a laundry service.

The hotel provides new luxury accommodation in a great city centre location, just 10 minutes from major attractions like The Bund, People's Square and Xintiandi, while it is only a 3-minute walk to the railway station and metro lines 1, 3 and 4.

Guests may enjoy Cantonese and Shanghai dishes at the Hua Fu Ming Jia Restaurant and international fare at Tiffin Restaurant. Light snacks and cocktails are served at the Venu Lounge.