This air-conditioned, city hotel is a landmark deluxe establishment. In its comparatively short life, it has hosted more than 300 Heads of State and celebrities from all over the world. In addition to the 648 guest rooms and suites, the hotel provides a lobby with 24-hour reception and check-out service, a hotel safe, cloakroom, lift access and currency exchange facilities. Guests can treat themselves to a smart new haircut at the hairdressing salon, while catering needs are covered by the café, bar and restaurants. Guests may take advantage of WLAN Internet access, as well as both room and laundry services, and those arriving by car may leave their vehicle in the car park provided.

The hotel is located in the former French Concession area, home to Shanghai's most exclusive retail outlets and a wide variety of fine restaurants and bars. Many major office buildings are within walking distance of the hotel and guests enjoy easy access to most of the major Shanghai tourist landmarks such as People's Square, Xin Tian Di and Huaihai Road. The hotel is just a 20-minute drive from Hongqiao Airport or 50 minutes from Pudong International Airport.

The hotel's restaurants serve a delicious variety of food prepared by the hotel's famous chefs. One of these is the Blue Heaven Revolving Restaurant on the 41st floor - it is also one of Shanghai's best vantage points for views over the city.