Guests are welcomed in a grand lobby, redesigned to feature a magnificent hand-painted mural of Admiral Zeng-Ho that spans 5 floors. With 515 spacious guest rooms, the hotel is the perfect location either for business or pleasure. Facilities at this air-conditioned establishment include 24-hour reception and check-out service, a hotel safe, currency exchange facilities, cloakroom and lift access. A hairdressing salon, a café, bars, a pub, a disco and a restaurant are housed within the hotel, and conference facilities are also available. For an extra fee, guests may also take advantage of the Internet access, room and laundry services, the car park and the garage.

The hotel is located in the middle of the busy business and shopping district on the famous Nanjing Road. This luxurious 5-star hotel blends the very best of the diverse cultures of the East and West. It is just 5 minutes' walk from the Shanghai Exhibition Centre and around 500 m from the nearest metro station. The Bund tourist district is some 5 km, or 15 minutes' drive, away, and there are numerous other attractions within easy reach. Shanghai railway station is around 1.5 km away, and Shanghai Pudong International Airport is roughly 50 km from the hotel.

The many restaurants at the hotel offer a diverse range of dishes to cater for every taste. Each restaurant features a distinctive cuisine, from the steaks at the Wine & Grill to the traditional Cantonese recipes served at the Mandarin Pavilion.