This city hotel comprises 500 guest rooms, a reception area and offices and is well-known for its first-class service and friendly atmosphere. At present the hotel is undergoing renovations. Upon completion, 3 multi-purpose halls, 2 large banquet halls and 8 conference rooms will be available. The facilities at this fully air-conditioned hotel include 24-hour reception and check-out service, a hotel safe, currency exchange facilities, cloakroom, lift access and a café. Guests can also make use of the hairdressing salon, bar, pub and restaurant. There is also Internet access, room service and laundry service, as well as a car park and undercover parking garage.

With its central and convenient location, the hotel is only minutes away from the bustling Xujiahui shopping district, and close to the consular district and exhibition venues. Restaurants can be reached in 10 minutes on foot, and bars and discos are around 4 km away in the Xin tian di district. The Yhongshan Park is a 10-minute walk away and the Huangpu River is around 6 km from the hotel. The nearest underground station can be reached in 10 minutes on foot. The hotel is situated just a 20-minute drive from Hongqiao Airport and 45 minutes from Pudong Airport.

Both buffets and à la carte meals are available at lunch and dinner and breakfast is served too. The Lobby Lounge offers the finest coffee and tea selection, tasty pastries or lunch, and guarantees pleasant moments. In the Star Walk Coffee Bar guests can enjoy the relaxing indoor and outdoor ambience of this new coffee bar featuring the international branded Piazza d'Oro coffee from Italy, along with freshly baked pastries.