This city establishment was one of the first deluxe hotels in the city, and it continues to deliver a welcoming experience for leisure and business travellers alike. It comprises a total of 600 rooms and suites, including 5 floors of Club Level accommodation with upgraded room amenities and a home-away-from-home ambience. The meeting facilities include a pillar-free Grand Ballroom with 830 m² and 10 smaller meeting rooms which cater for groups of 4-30 persons. Further facilities on offer to guests at this air-conditioned establishment include a lobby area with a 24-hour reception and check-out service, a hotel safe, a currency exchange facility, a cloakroom and lift access. It also offers a newspaper stand, a hairdressing salon, a children's playground, a café and a bar. There are 4 restaurants and guests may take advantage of the WLAN Internet access and room and laundry services, while there is also parking available for those arriving by car.

This hotel is 100 m from the Friendship Store shops and 200 m from the tourist centre of Yu Garden and South Railway Station, while Hongqiao Park is just 300 m away. The property is located in the rapidly expanding commercial hub, which lies just 12 minutes from the downtown area. People's Square is 9 km away, as are Pearl International Market and Shanghai Zoo. It is just 12 minutes from Hongqiao International Airport and 45 minutes from Pudong International Airport.

Patrons of the celebrated Giovanni's enjoy exquisite classic Italian cuisine and panoramic views of the city from atop the hotel while Hanano offers an authentic Japanese experience with Teppanyaki and Sushi bars and private Tatami rooms.