This air-conditioned hotel offers 216 lavish hotel rooms, along with 50 luxurious villas, each individually appointed, with British, American, Canadian and Japanese-style décor. In addition to this there are 5 restaurants and 12 banqueting and conference rooms, as well as vast lawn areas, ideal for hosting an exquisite garden wedding ceremony. The property was renovated in 2006 and offers a wide range of amenities including a lobby with 24-hour reception and check-out service, a hotel safe, a currency exchange facility, a cloakroom, lift access, a café and a newspaper stand. In addition to this there is an on-site hairdresser, a bar, Internet access/WLAN, room and laundry services and a children's playground. The hotel offers parking for those arriving by car, some of which is undercover.

The hotel is located in the district of Hong Qiao.

Guests can choose between fine Chinese cuisine at East Lake and tasty and authentic Japanese cuisine at Akatsuki. The relaxed ambience of the Palm Island Café comes highly recommended: here guests can enjoy a delicious international buffet.