The air-conditioned hotel was built in the 1920s and comprises 492 comfortable guest rooms, 5 restaurants and 3 bars where guests can savour delicacies from all over the world. The lobby includes 24-hour reception and check-out service, hotel safe, currency exchange facilities, cloakroom and lift access. There is a newspaper stand, a café, a hairdressing salon and a TV lounge on site. Business travellers will appreciate the conference facilities and WLAN Internet access, available for an additional fee. Meanwhile, guests arriving by car can leave their vehicles in the car park or garage by the hotel.

This city and business hotel lies just 300 metres from Huai Hai shopping street, whilst Shanghai exhibition centre is 1 km away. The nearest subway station (South Shanxi Road) is just 100 metres from this hotel, which also enjoys excellent expressway connections to Shanghai railway station, Hongqiao Airport and Pudong International Airport.

The hotel features 5 restaurants and 3 bars, serving delicacies from around the world. The Rose coffee shop provides western-style set meals, while the Chinese restaurant, Bai Yu Lan, serves Cantonese and Shanghainese dishes. The Japanese restaurant, Yamazato, is renowned for its classic Japanese cuisine. The Teppanyaki Sazanka specialises in Japanese-style Teppanyaki cuisine, while the Continental Room serves up exotic French delicacies.