Since its opening in 1990, this city business and conference hotel has received over 50 heads of state and government and has hosted such major events as a government banquet for the first international Shenzhen meeting of APEC, as well as major high-level business meetings. It was also recommended for participants at the 2005 Asian Capital Forum, the 2006 World Dentist Fair and those attending events at the Shenzhen Convention & Exhibition Centre. All events were handled with a professional level of service, and guests were able to take advantage of the hotel's comprehensive facilities, including a total of 541 elegantly designed comfort suites spread over 28 floors. Guests can enjoy 3 executive floors especially for Felicity Club business travellers, and there are 3 non-smoking floors as well as 36 luxury suites. Facilities on offer to guests at this air-conditioned establishment include a lobby area with a 24-hour reception and check-out service, a hotel safe, a currency exchange facility, a cloakroom and lift access. The hotel also offers a café, a hairdressing salon, conference facilities, a bar and a restaurant, and guests can shop at the name-brand clothing store, Bijouterie, or purchase hand-crafted items. Guests may also take advantage of Internet access (charges apply) and the room and laundry services. Parking is available for those arriving by car.

This hotel enjoys a favourable setting overlooking the border to Hong Kong. It lies very close to the Luohu Inspection Building and Shenzhen train station. It is 2.5 km from the Window of the World theme park, and Guangzhou is around 1.5 hours away by car.

There are 4 restaurants, each with unique features: the Atrium Café, the Lok Moon Chinese restaurant, Sichuan Palace and the Maizuru Japanese Restaurant.