The hotel comprises a total of 491 spacious guest rooms, including 53 suites and 48 serviced apartments. Business guests are sure to appreciate over 2,769 square metres of dedicated meeting and event space and facilities including a 1,000-square-metre pillarless ballroom with an 8.8-metre ceiling and three meeting rooms of various sizes. The Grand Club offers exclusive accommodation, a personal concierge and a private lounge on the 25th floor, where guests enjoy daily complimentary continental breakfast. Guests are welcomed in a lobby with 24-hour reception and check-out service. A hotel safe, lift access, a breakfast/dining room, laundry service and car park provide additional convenience. Room service is available for a fee.

The hotel is 10 minutes from the Shenzhen Convention and Exhibition Center, 20 minutes from Huanggang Port and approximately 40 minutes from Shenzhen International Airport.

La Terrazza, a fashionable trattoria featuring a rustic brick wood-fired oven, serves traditional Italian antipasti and signature dishes, including handmade pasta and pizza. La Terrazza is located on the ground floor lobby among the high-end fashion boutiques. Breakfast is served in buffet form each morning and lunch and dinner are offered from set menus.