The hotel's motto and quality policy is ?everything we do is to meet our guests' satisfaction'. The establishment provides excellent service to create a comfortable, convenient and safe home-away-from-home for guests. The hotel was the first in the country to obtain ISO 9002 Quality System Certification. It was awarded the titles of National Advanced Foreign-Invested Hotel and Provincial & Civic Advanced Secure Hotel in Shenzhen's top 10 hotels listing. It comprises a total of 220 comfortable and spacious guestrooms and is ideal for business travellers and holidaymakers alike.

This hotel is located on the busy Central Shennan Road and guests can enjoy convenient transportation links.

The Chinese Restaurant is famous for its new Cantonese food by famous Hong Kong cooks, together with foods from the North to South, as well as from all over the world. Its comfortable, bright hall and luxurious VIP rooms are available for either intimate drinks between friends or large-scale banquets. The Star Western Restaurant on the 2nd floor is a marvellous place for guests to enjoy the exotic location in elegant surroundings. The Lobby Bar on the 1st floor is really suitable for an intimate drink and chat with the sound of sweet music and running water in the background.