The hotel has various meeting rooms, which are ideal for business meetings. There is also a business centre, decorated in a Japanese style, as well as a Japanese translation service. Guests are welcomed into a lobby with 24-hour reception and check-out service. There are 292 guest rooms and suites, and hotel facilities include air conditioning, hotel safe, currency exchange, lift access, a hairdressing salon, TV lounge, a car park and a garage. For dining and drinks, guests can enjoy the hotel's own café, bar, pub, night club and restaurant. Room and laundry services are on offer as well.

This hotel is located in the Luohu business district of the city, and the railway station is only a stone's throw away.

The hotel has three restaurants: The Ocean Garden coffee shop (Western restaurant), a Chinese food restaurant in Guangdong style and the Hoen Japanese restaurant.