The hotel's perfect service will make guests' stay comfortable, quiet and warm. Guests at this air-conditioned establishment have access to a range of facilities including a lobby, 24-hour reception and check-out service, hotel safe, currency exchange facilities, cloakroom and lift access to the rooms. The hotel houses a café and conference facilities. WLAN Internet access, room service and laundry service are available, and there is a car park for guests with their own vehicle.

The hotel is located in the centre of the commercial district, opposite the international trade centre and adjacent to the Sunshine Hotel and Jinguanhua business centre (Kingglory Plaza). Just 5 minutes' walk brings guests to the centre of business, shopping, entertainment and restaurants. It takes 3 minutes by car to Shenzhen Railway Station, Luohu Port and Wenjindu Port.

Kaili Coffee, offering an elegant environment and located on the first floor, serves hot and cool drinks, Western food, Chinese and Western business dinner menus, breads and desserts.